What are the best questions to ask an air duct cleaning company before hiring them?

Hiring a reliable air duct cleaning company is crucial to ensure you get quality service. Here are some of the best questions to ask before hiring:

1. Experience and Credentials

• How long have you been in the air duct cleaning business?
• Are you licensed, bonded, and insured?
• Are your technicians certified by organizations like NADCA (National Air Duct Cleaners Association)?

2. Process and Equipment

• What cleaning methods and equipment do you use?
• Do you clean all components of the HVAC system, including ducts, vents, and air handlers?
• Do you use any chemicals or sealants? Are they safe and approved by the EPA?

3. Pricing and Transparency

• Can you provide a detailed written estimate?
• Are there any additional fees for specific services (e.g., sanitizing, mold removal)?
• Do you charge per vent, per square foot, or for the entire system?

4. Safety and Guarantees

• How do you ensure the safety of my HVAC system during cleaning?
• Do you guarantee your work? What happens if I’m not satisfied with the results?

5. Experience with Specific Issues

• Do you have experience dealing with mold, mildew, or pest infestations in ductwork?
• Can you identify and address air quality issues caused by dirty ducts?

6. References and Reviews

• Can you provide references from past customers?
• Are there any reviews or testimonials I can check?

7. Post-Cleaning Maintenance

• Do you offer advice or services to prevent duct contamination in the future?
• How often should air ducts be cleaned in my situation?

8. Insurance and Liability

• What happens if there’s accidental damage to my property during cleaning?
• Does your insurance cover any damages or injuries that might occur?

9. Timing and Disruption

• How long does the cleaning process typically take?
• Will I need to vacate my home during the cleaning?

10. Red Flags

• Do you offer any “whole-house” cleaning for a very low price? (Be cautious of scams.)
• Can you provide proof of cleaning upon completion, such as before-and-after photos?

By asking these questions, you can evaluate the company’s professionalism, expertise, and reliability, helping you make an informed decision.